Step 2: If the download’s already started but it’s stuck, delete the current download file (ctrl+click/right-click and select Move to Trash or just drag the file to Trash). Retry the EndNote installation process. Step 1: First check your Mac’s internet connection is working and stop any other downloads running at the same time.Highlight the program and choose the End task button at the bottom.Locate any programs running that have Microsoft Office in the title (particularly Word, PowerPoint and Outlook programs).Press CTRL + ALT + Delete and choose Task Manager.If you have closed all Office programs but are still getting errors that the Installation wizard cannot continue because Microsoft Office products are running you will need to use the Task Manager to ensure that the programs are not still running processes in the background. On a Windows computer this will probably be C > Program Files (x86) > EndNote 20 > EndNote.exe Go to the EndNote application folder on your computer and click on EndNote.exe In your Downloads folder double click on Endnote20.exe - if a black window appears ignore it.ģ. Click on the Download EndNote link on the JCU EndNote guideĢ. Once you have downloaded the EndNote installation file from the Library guide, you need to extract the file and then install it:ġ.